TMC is unique as a privately-owned, nationwide contract therapy company, providing physical, occupational, and speech therapy services. TMC was founded in 1995, and provides services throughout the United States. Settings we provide services in include Skilled Nursing Facilities, Life Plan Communities (CCRCs), Assisted Living Communities, Independent Living Communities, Out-patient Clinics, Hospitals, Home Health Care, and Physician practices.
TMC strives to be the preferred therapy provider and employer in all communities we serve. We make a positive difference by delivering compassionate, superior care to all. Our foundational commitment to service excellence creates loyal customers and cultivates the best working environment for our TMC family. Our success is built on unwavering integrity, ethics, and an environment of innovation.
We Do What We DO
BECAUSE OF WHO WE ARE
Our core values are at the very foundation of who we are and what we do. Our team’s collective mission is to provide an exceptional customer experience for the patients and organizations we serve.
Hear a message from our Co-Founder & CEO, Dreama Waldrop, about TMC’s four core values.
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TMC's CONTRACT THERAPY
BUSINESS MODELS
In an ever-changing healthcare environment, our focus is to provide patient-centered care resulting in optimal outcomes and cost-effective services. Partnership with TMC can take various forms, depending on the needs of you and your teams.
Full Service
Management
Shared Risk
TMC’s Full-Service Partnership model brings the fullness of TMC’s depth of experience, leadership and service excellence to all programs and services. TMC would employ all of the therapy staff to deliver a comprehensive clinical program and execution of solution-driven services, allowing the customer to focus on other priorities.
Benefits:
- Payroll and benefit costs are held by TMC, not the provider
- Customer only bears expense of patient care provided
- TMC remains fully responsible for implementation and delivery of all clinical programs
- Customer has access to all TMC resources and deliverables
- Census, recruiting, denial, and marketing support included
- Monthly strategic business review
You Might be wondering...
FAQ
Here are some answers to some of the most common questions we get about TMC:
1. Why TMC?
As a company, TMC is committed to service excellence in all we do. That’s why it’s important to us that our partners and employees understand the “why” behind what we do. TMC’s “why” is our commitment to making a positive difference in the lives of those we serve.
Our team’s collective mission is to provide an exceptional customer experience for the patients and healthcare organizations we serve. A focus on quality and our unique approach to patients, residents, customers, and team members sets us apart from other regional and national therapy providers. In pursuit of our mission, we work in a collaborative, team-based environment, where camaraderie is valued among all our staff.
2. What EMR software does your therapy software interface with?
Our proprietary therapy software is able to interface with PointClickCare, AHT, MatrixCare, MyUnity and Athena.
3. Does TMC offer any in-service programs for their customers?
Absolutely! We conduct in-services for all of our customers. TMC team members provide in-services based on the needs of the community. Therapists will work with the customer to determine the best method of delivery to ensure the information is presented to the necessary stakeholders and care partners.
4. Does your company provide Wellness programming?
TMC offers wellness programing as part of our full-service contract. Our programs and service delivery model are designed to create a high level of service excellence based on our knowledge and experience accumulated throughout our 20+ years in the long-term care industry.
TMC will work with your wellness/fitness personnel to enhance existing programs, integrate services between your SNF, AL, IL, and Home Health to develop a full spectrum of Senior Wellness services based on our UpIT! Wellness programming.
5. Does your company also provide services to home health agencies who are partnered with your client facilities?
Yes, TMC provides services to home health agencies who are partnered with our clients. Discharge case management and collaboration throughout the continuum of care is an important aspect of our philosophy of care as well.
5. What is TMC’s philosophy around Group and Concurrent Therapy?
We provide around 13% of our minutes through group or concurrent. We encourage the use of group and concurrent where clinically appropriate. This treatment has a number of benefits, such as: better patient outcomes, a community feel in the therapy room for visitors and residents, as well as greater efficiency.
6. Does TMC have any existing relationships with Physician Group Hospitals, ACOs, Medicare Advantage Plans or other referral partners in the market?
Our Census Division facilitates relationships between the community team and local referral sources in the market. After we review your market analysis, we conduct research to identify key decision makers, organization infrastructures, clinical program opportunities, referral patterns, and pain points.
In addition to our standard market analysis, we have a database of Shared Savings Program ACO’s in your state. We can provide the ACO name, track (Basic A-E or Advanced), Exec and Public contact names/emails/phone, SNF affiliates (with 3-day waivers) and participants (Acute Care Hospital, Physicians/Physician Group). TMC has negotiated discounted rates for our customers with a national Medicare advantage consultant.
7. Does your software still capture the required KX modifier?
TMC’s software system tracks Medicare Part B monies used year to date and automatically applies the KX Modifier for physical and speech therapy services, while occupational therapy services are calculated separately.
8. Does TMC have a referral or recruitment bonus program?
Yes, TMC offers a tiered team member referral bonus based on the position. The total referral amounts are $300 for Part-Time and $750 for Full-Time.
Partnerships lasting longer than 2 years
Customer ranking for "consistent communication"
Customer ranking for "proactive education"
Employees participating in charitable efforts
Our History
TMC TIMELINE
TMC has been in business for nearly 30 years. TMC has provided therapy services in long-term care (LTC) since 1995. Owners Dreama and Mark Waldrop both have extensive knowledge and experience with the LTC population and bring over 70 years of experience caring for those who are in need. Dreama Waldrop has more than 30 years of experience as a licensed physical therapist, while Mark Waldrop was a nursing home administrator and COO of 55 nursing homes before his involvement with TMC.
Founding of TMC
Mark and Dreama Waldrop found TMC: Therapy Management Company in Citrus County, FL
First Expansion Beyond Florida
2006 marked our first partnership out of the state of Florida, as we began caring for patients in Texas. TMC now partners with facilites from Florida to Wisconsin, from New Jersey to California.
First Therapy Software Created
Innovation is at our core, and 2002 marked the launch of our first therapy software application
Hedgehog Committee Formed
Group committed to delivering info and receiving feedback from clinicians and other team members in the field was created, highlighting our commitment to caring for our teams.
First Clinical Excellence Programs Established
Clinical outcomes matter, but treatment protocols vary based on a patient's needs. Our clinical programs are tailored towards the conditions facing the patients in our care.
Charitable Organization Established
Our non-profit organization, "Together Making Changes," has raised over $1,500,000 for worthy organizations.
"All In" Recognition Program Launched
We love recognizing the great work of our teams, and awarding "All In" points is just one way we do that!
Census Division Launched
Our Census Development team plays a vital role in ensuring our partners receive the referrals they deserve, increasing census and driving revenue.
25th Anniversary
2020 brought a lot of challenges, but also great joy as we celebrated 25 years of making a positive impact in the lives of everyone we serve!
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GIVING BACK THROUGH
TOGETHER MAKING CHANGES
A 501(c)(3) tax-exempt charitable organization, Together Making Changes provides assistance to various initiatives supported by TMC team members, residents, and patients. Together Making Changes serves as the catalyst for passionate people to enrich the lives of those we touch in the communities we serve.
Current Service Areas
NATIONWIDE AND GROWING.
From Washington to Connecticut, Texas to Michigan, TMC is making a difference nationwide, and growing each year.